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FAQs

Commonly asked questions answered here.

FAQs

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Contact us here

You should find the answers to your questions here, but if you still need to get in touch you can use our contact form or call us on 01623 415 900.

If you need directions then click here to find Kingfisher Lighting.

Products

Are all Kingfisher luminaires supplied complete with lamp?

Yes, unless specifically stated that they are not.

What do your energy star ratings mean?

****** > 130 lumens/circuit Watt
***** 115 to 130 lumens/circuit Watt
**** 100 to 115 lumens/circuit Watt
*** 85 to 100 lumens/circuit Watt
** 70-85 lumens/circuit Watt
* 55 to 70 lumens/circuit Watt

What are the standard planting depths for root mounted columns?

5m – 800mm
6m – 1000mm
8m – 1200mm 
10m – 1500mm 

Do your cut outs come complete with fuses?

Yes, they are HRC fuses.

What is the typical colour temperature of your LED luminaires?

Typically 4,000K but alternatives are available on request

What fuse ratings are required for HID lamps?

70W – 6 Amps
100W – 6 Amps
150W – 6 Amps
250W – 10 Amps
400W – 16 Amps

Where can I find information on rationalised wind loading factors (RWF) for column-mounted luminaires?

PD 5647:2004 contains informative data relating to the administrative areas of the UK providing a RWF for each location – ask us for details.


Are all Kingfisher columns supplied with a door and backboard?

Yes. All of Kingfisher’s columns are complete with secure recessed industry standard triangular headed bolts. They also all have a wooden backboard with a central earth
termination point.

Do you supply brackets and other accessories?

Yes. We can provide a range of brackets, cut-outs, feeder pillars and other accessories.

Can you explain IP (Ingress Protection) ratings?

IP55 – dust protected and 6.3mm water jet protected
IP65 – dust tight and 6.3mm water jet protected
IP66 – dust tight and 12.5mm heavy water jet protected
IP67 – dust tight and water immersion up to 1m
IP68 – dust tight and water immersion beyond 1m

Can you explain the product electrical classes?

Class 1 – These appliances must have their chassis connected to electrical earth
Class 2 – Double insulated, does not require a safety connection to electrical earth
Class 3– supplied from a separated/safety extra-low voltage power source

Contacts

Who is my sales contact?

To view contacts by region visit our Regional Sales Contact page

Returns & Complaints

How do I return goods?

Follow this link to download a copy of our returns policy and a request to return form.

How do I complain?

Either fill in this feedback form or contact us on 01623 415900 and we will be happy to help.

General

Do Kingfisher offer a free lighting design service?

Yes, subject to scheme qualification. We have a highly skilled team of lighting designers in-house.

Do you offer free deliveries?

Yes. Orders over £300 qualify for free delivery within mainland GB. Special deliveries are available on request.

What is your standard delivery time?

Three days. Overnights and special are available on request.

Do you deliver to Scotland?

Yes, we typically deliver every 3rd week of the month.

Do you offer maintenance services?

Yes, please see the maintenance area of our website for more details.

Do you provide installation & commissioning?

Yes, please ask us for details.

How long has Kingfisher been established?

Since 1988

What memberships and accreditations do you have?

BS ISO 9001 

BS ISO 18001

BS ISO 14001

Investors In People

LIA

ILP

SAPCA

HEA/HEMSA

EDA

Lumicom recycling scheme

FORS 

Do you have a policy regarding Health & Safety, Equal Opportunities, Corruption, and Quality?

Yes, please download these in the downloads section of the website.

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Kingfisher Lighting Summer Fun-day

The annual Kingfisher Summer BBQ was held on Saturday 1st July 2017 and went down a storm, welcoming colleagues and their families to come together while enjoying a day of fun activities in the sun.

Read more

© 2017 Kingfisher Lighting LTD